Terms of Service

Bookings & confirmation

A booking is an enquiry. A trip is confirmed when BZNomad confirms the departure. The price quoted at booking is final and includes all dynamic adjustments.

Pricing

• On experiences with a fixed capacity, seats on a departure are priced individually and may vary: early seats are offered at a discount, and prices rise as a departure fills. The last two seats of a departure are held at a premium and are generally kept free for guest comfort; they may be booked at that premium price. Individual seat prices are not itemized.
• Private charter by party size: a booking covering the minimum party size — one full vehicle load (3 guests, or the experience’s stated minimum if higher) — takes the departure privately: no other parties may join that departure. Parties smaller than the minimum are welcome to book individual seats on shared departures.
• Minimum party: shared departures require a minimum number of guests to run (stated on the experience page). If that minimum is not reached, the departure is cancelled. No guest is charged for seats beyond their own booking to satisfy the minimum.
• Return-customer loyalty: guests with a prior completed booking receive a fixed 5% loyalty discount on future bookings.

Payment & refunds

• Bookings may be paid in installments (schedule per experience); the full amount must be received by the booking deadline shown on the experience, after up to three reminders.
• If a trip is cancelled because the minimum party size was not reached, guests receive a full refund.
• Cancellations made between the booking deadline and 72 hours before the trip receive a 50% refund.
• Cancellations within 72 hours of the trip, and no-shows, are non-refundable.
• Refunds are processed manually.

Where the local law of the country where the trip operates grants cancellation or refund rights that exceed the tiers above, those rights prevail.

Safety

• Guests must follow the guide’s instructions and the safety brief for every activity.
• Equipment is provided and must be used as instructed; guests must report any medical condition relevant to the activities they join.
• Age and eligibility requirements are stated on each experience page.
• Guests must not behave in a way that endangers themselves, other guests, or staff.

Legal

Local-law compliance: trips operate in accordance with the local laws of the country where the trip operates; conflicts between guests are handled according to those laws.

Photos & intellectual property: no guest pictures in public channels without written permission; trip material is shared only in private and member channels with consent — see the Privacy Policy.

Liability: to the extent permitted by the local law of the country where the trip operates, our liability in connection with a trip is governed by those laws; no fixed cap is stated.

Force majeure: if a trip cannot run as scheduled because of events beyond our control (weather, closures, travel restrictions), the trip is rescheduled to an alternative date; no refund applies for rescheduling under force majeure.

Insurance: travel insurance is recommended but not mandatory.

General

Age & eligibility: requirements are stated on each experience page; there is no global default minimum age — eligibility is per-experience.

Medical disclosure: guests disclose relevant medical conditions at booking.

Photo permission: written permission for photo use is captured per booking (the booking consent checkbox); no separate at-trip step.

Dispute resolution: the venue for any dispute resolves according to the country where the trip operates.

Community

Who can join: you must be 16 or older and have a confirmed email address. One person, one account. Do not pretend to be someone else.

Your content: you keep the rights to what you post. By posting you allow BZNomad to show it on bznomad.com and in our apps, worldwide and free of charge, for as long as it stays posted. If you tick “BZNomad may share this…” on a post, you also allow us to repost it, with your name, on BZNomad’s Facebook, Instagram and Threads pages. Post only photos and text you have the right to share, and get the permission of people who can be recognised in your photos — especially children.

Community rules: do not post anything illegal; harassment, threats or hate; sexual content; anything that puts a child at risk; scams, spam, “investment” offers or selling other people’s services; false information about places, prices or people; or other people’s private data. Reviews and trip stories must be about your own experience.

Reporting and moderation: anyone can report a post, comment, profile, moment or a message they received. We review reports and can hide or remove content, limit an account (its posts then wait for review) or suspend it. Several reports, or a child-safety report, can hide content automatically until we have looked at it. We act on valid notices of illegal content without delay and keep a record of what we decided. To object to a decision, reply to our message or contact us.

Blocking: you can mute or block any member. Blocking ends follows both ways and neither of you sees the other’s content or can message the other.

Messages and moments: the community rules apply in private messages too. Do not send unwanted messages, spam or offers; someone who doesn’t follow you sees your first messages as a request, and can decline or block you. Moments are public for 24 hours.

Groups and meetups: groups made by members are listed after the BZNomad team approves them; group owners and moderators can remove posts from their group. Member meetups are free and members take part at their own responsibility — BZNomad does not organise or supervise them. Paid meetups are organised by BZNomad; tickets follow the booking, cancellation and refund terms above, and if BZNomad cancels a meetup, paid tickets are refunded in full.

No payments between members: the community does not handle payments, tips or transfers between members. Bookings and paid tickets are paid to BZNomad only.

Ending: you can delete your posts or your account at any time. We can end access for serious or repeated breaches of these rules.

Controller & privacy

BZNomad processes your personal data as described in the Privacy Policy, which includes our cookies policy and how to exercise your rights. Controller: BZNomad sh.p.k., Rruga "Plazh", apartment Nr. 51, Lagjia Nr. 13 Plazh, Durrës, Albania (NIPT M32101503M); contact privacy@bznomad.com or WhatsApp +355 68 497 5392.

Governing law & jurisdiction

These Terms and any bookings are governed by the law of Albania, without prejudice to mandatory consumer protections in your country of residence. The venue for any dispute resolves according to the country where the trip operates, as set out in the Legal section above.